Terms of service

Onlivera – Terms & Conditions

Welcome to Onlivera!
By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order — your baby deserves the best in knotted gowns and crib sheets.

 

 

1. Definitions

Consumer: An individual purchasing baby knotted gowns, crib sheets, and related accessories for personal, non-commercial use.
Distance Contract: A purchase agreement completed remotely through our website.
Durable Medium: A method to store information unchanged (e.g., email).
Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to exclusions (e.g., personalized or custom-made items).

 

 

2. Applicability

These Terms apply to all purchases made through the Onlivera website.
By placing an order, you acknowledge and accept these Terms.
If any part conflicts with your local consumer laws, the version that offers more protection to you will apply.

 

 

3. Company Information

Business Name: ONLIVERA LIMITED
Registered Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG
Registration Number: 79349316

 

 

4. Our Offer

We promise to:

  • Provide clear product descriptions and high-quality images of our baby knotted gowns and crib sheets (including details on materials, finishes, and sizes).

  • Offer transparent pricing, including applicable taxes and shipping fees.

  • Occasionally run special offers or promotions, which may change without prior notice.

 

 

5. Order Process

  • A purchase contract is created once your payment is successfully processed.

  • You will receive an order confirmation via email.

  • All payments are processed using secure, encrypted methods.

  • We reserve the right to cancel orders due to pricing errors, stock limitations, or suspected fraud.

 

 

6. Right of Withdrawal

  • You may cancel your order within 14 days of receipt.

  • To initiate a return, contact us via the email provided on our Contact Us page during the cooling-off period.

Items must be:

  • Unused, in original packaging, and include all tags, certificates, and accessories.

Exclusions:

  • Personalized, made-to-order, or custom-colored items are not eligible for return unless defective.

Refunds will be processed within 14 days of receiving and inspecting the returned item(s).

 

 

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item is incorrect or faulty.

  • Refunds will be issued to the original payment method.

  • Items showing signs of use, alteration, or damage (including removed protective films/tags) are not eligible for return unless proven defective.

 

 

8. Pricing

  • All prices are listed in USD.

  • Promotional prices apply only during the stated promotional period.

  • Onlivera reserves the right to correct any pricing errors at any time.

  • International customers are responsible for any customs duties, import fees, or local taxes.

 

 

9. Product Quality & Warranty

  • All items are described accurately and inspected for quality prior to shipping.

  • Claims for damaged or faulty items must be made within 14 days of delivery.

Our warranty does not cover:

  • Normal wear and tear

  • Scratches or finish fading due to cleaning products or moisture

  • Unauthorized alterations or misuse

  • Third-party modifications (including repainting or repairs) may void the warranty.

 

 

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout — please ensure it is accurate.

  • Standard delivery is within 30 days unless otherwise noted at checkout.

  • We will notify you in the event of significant delays.

  • If an item becomes unavailable after purchase, we may offer an alternative or issue a full refund.

 

 

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment gateways displayed at checkout.

  • For billing concerns, please reach out to our support team promptly.

 

 

12. Complaints & Support

  • Issues must be reported within 7 days of receiving your order.

  • We aim to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

 

 

13. Dispute Resolution

We aim to resolve all concerns fairly and informally. In the event of an unresolved matter, we may refer the issue to a mutually agreed third-party mediator.

 

 

14. Force Majeure

Onlivera is not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, supply chain issues, or government actions.

 

 

15. Governing Law

These Terms are governed by the laws of Hong Kong SAR, unless your local consumer laws provide greater protection.

 

 

16. Changes to Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on our website and will apply from the date of publication.