Refund policy
Onlivera – Return & Refund Policy
At Onlivera, your satisfaction is our top priority.
If something isn’t quite right with your new baby knotted gown or crib sheet, we’re here to make it right — quickly and with care.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective
🚫 Non-Refundable Items
We cannot accept returns for:
❌ Customized or personalized items (e.g., custom colors or embroidered names)
❌ Used or damaged items caused by improper use
❌ Clearance, final sale, or heavily discounted products
📝 How to Request a Return
To begin the return process, please contact us with:
📦 Your order number
🗒 A brief description of the issue
📸 Clear photos of the item and packaging (if applicable)
We’ll guide you through the next steps with care.
🔄 Return & Refund Process
1. Review & Approval:
Our team will review your request and may ask for further details if necessary.
2. Return Instructions:
If your request is approved, we’ll send you the return address and instructions.
📦 Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
3. Refund Processing:
Once your return is received and inspected, we’ll issue a refund to your original payment method.
⏳ Refunds are typically processed within 5–7 business days, depending on your payment provider.
📌 Important Notes
✔ Returned items must be unused and in original condition
✔ Shipping fees are non-refundable unless the issue was caused by us
✔ Returns that don’t meet our policy may be declined
✔ Excessive or suspicious return activity may result in account review
💬 Need Help?
We’re here to assist you with returns, replacements, or any questions you may have.
Please visit our Contact Us page — the Onlivera team is always happy to help make things right.